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Our Commitment

We take product quality and fulfillment seriously. If something arrives damaged, defective, or incorrect, we’ll make it right.

Eligible Refunds & Replacements

• Damaged, defective, or incorrect items must be reported within 30 days of delivery.
• Orders lost in transit must be reported within 30 days of the estimated delivery date.
• Approved issues will be resolved with either a replacement or a refund, at our discretion.

How to Request Support

To help us resolve your issue quickly, please contact our support team with:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging (if applicable)

Once approved, replacements typically ship within a few business days. Refunds are issued to the original payment method and may take several business days to appear depending on your bank or card provider.

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Non-Returnable Situations

To maintain product safety and quality standards, we cannot offer refunds or replacements in the following cases:

• Buyer’s remorse or change of mind
• Opened or used supplements
• Incorrect address provided at checkout
• Unclaimed or refused deliveries
• Customs delays, fees, or rejected international shipments
• Orders that have already been processed or prepared for shipment

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EU Customers

Where applicable, EU customers may have rights under the 14-day cooling-off period. To exercise this right, delivery must be accepted. Failure to accept delivery does not constitute a valid cancellation.

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Late or Missing Refunds

If an approved refund hasn’t appeared yet:

1. Check your bank or card statement
2. Contact your card provider (processing times vary)
3. Contact your bank for pending transactions
4. Reach out to us if you still need help

This policy is written in English and governs all interpretations, regardless of translation.